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Hôtel Mercure Carcassonne la Cite
18 Rue Camille Saint-Saëns, 11000 Carcassonne, France
Comfortable 4-star hotel in Carcassonne with free Wi-Fi, outdoor pool, pet-friendly rooms, and close to the medieval city and castle.
Free Wi-Fi
On-site Restaurant
Free Parking
Overview
Hôtel Mercure Carcassonne la Cité – Comfort Near History
Hôtel Mercure Carcassonne la Cité is a welcoming 4-star tourist hotel nestled in a farmhouse-inspired building in the heart of Carcassonne. Located at 18 Rue Camille Saint-Saëns, this down-to-earth property offers simple, air-conditioned rooms designed for comfort and relaxation. Guests can enjoy a seasonal outdoor pool, kid-friendly amenities, and pet-friendly policies, making it suitable for families and travellers alike.
The hotel benefits from a prime location just a short 13-minute walk from the Château Comtal and close to the Basilica of St. Nazaire and St. Celse, allowing easy exploration of the medieval walled city. With a 4.4-star rating from over 1,700 reviews, this hotel is praised for its spacious rooms, cleanliness, and attentive service.
Dining options include the on-site French restaurant La Table de l'Olivier, offering convenient meals without leaving the premises. Additional amenities feature free Wi-Fi, free breakfast, free parking, a fitness center, airport shuttle service, and a smoke-free environment. Public transit is easily accessible with nearby stops within walking distance, connecting guests to the wider region including Toulouse-Blagnac and Carcassonne airports.
Why guests choose this hotel
- Prime location minutes from Carcassonne’s medieval city and Château Comtal
- Seasonal outdoor pool with family-friendly and pet-friendly services
- Spacious, clean rooms with air conditioning and scenic castle views
- Complimentary breakfast, free Wi-Fi, and on-site French restaurant
- Easy access to public transit and nearby airports including Carcassonne Airport
- Welcoming and attentive staff praised for exceptional service
Brand story
A Blend of Comfort and Historical Charm
Hôtel Mercure Carcassonne la Cité combines simple modern comfort with the rich heritage surrounding it, offering guests a unique base to explore one of France’s most iconic medieval cities.
Ideal Location
Set just a short walk from the medieval citadel and key landmarks, perfect for immersive cultural exploration.
Farmhouse-Inspired Design
A welcoming, down-to-earth atmosphere housed in a charming building reflecting regional character.
Trusted Quality
Rated 4.4 stars by over 1,700 guests who highlight cleanliness, service, and spacious rooms.
Room photos
Inside the rooms
Photos from every room category at Hôtel Mercure Carcassonne la Cite.
Amenities
Amenities that shape the stay
Everything the hotel offers — and what to expect not to find before booking.
Free Wi-Fi
Free breakfast
Free parking
Accessible
Outdoor pool
Air-conditioned
Pet-friendly
Room service
Kid-friendly
Restaurant
Airport shuttle
Fitness center
Bar
Smoke-free
Business center
Review intelligence
Reviews that explain the experience
Reviews are organized so you understand what stood out — and what didn't.
8.8 Excellent
Welcoming & helpful staff Friendly Service
Spacious & clean rooms Comfort & Cleanliness
Seasonal outdoor pool Refreshing Pool
Steps from medieval city & castle Prime Location
Pet-friendly with warm welcome Pets Welcome
E
Emily Hahnel
"This room is so cozy & clean, the view from my room is serene, & there's even a little cubby for my travel blanket. The staff has been so helpful & accommodating. I would definitely like to come back to enjoy a longer stay here."
Verified guest · 2 weeks agoP
Pierre Henry Deshayes
"The hotel couldn't be better located, just a stone's throw to Carcassonne castle, and yet very quiet. The staff was extremely friendly and the rooms very spacious. All in all, very good value for money"
Verified guest · 1 month agoJ
Joanna Martin
"Great simple hotel. Super friendly staff. Pool water very cold in early August. Loose dog in hallways which spooked my kids and jumped on my 4year old. Good breakfast and bar service. Poor poolside snack bar (the waiter had no idea what to do). Great room sizes and decor. Noisy hallways at night."
Verified guest · 1 month agoE
Edwin Goudens van den Handel
"The Hotel is located on a beautiful location nearby the medieval city. The service at the front desk is very professional and quick. The breakfast is good, everything you need is present. The Hostess at the breakfast room who worked in the hotel for 28 years is perfection. She welcomes you as you are a guest in her own house. Eye for details and also quick service is her second name. The dinner was for our experience not that good..."
Verified guest · 2 month agoD
Debbie Walker
"We stayed in Carcassone on a 2 week road trip with our dog. Many hotels claim to be pet friendly, but aren't very welcoming or don't allow dogs in many areas in the hotel. But at the Mercure, our dog was welcomed warmly - and she could be with us pretty much wherever we were. Staff were amazing with her, and we all had a wonderful stay. We would definitely stay here again if we're ever back in the region!"
Verified guest · 3 month ago Location
Location & nearby places
18 Rue Camille Saint-Saëns, 11000 Carcassonne, France
Nearby places
- Cité de Carcassonne Famous citadel with double walls, rated 4.7 (91,297 reviews)
- Château Comtal 12th-century hilltop castle, 13 min walk, rated 4.7 (13,585 reviews)
- Basilique Saint Nazaire Gothic 12th-century church, 12 min walk, rated 4.6 (5,117 reviews)
- Carcassonne Airport 14 min by car, 31 min by transit
- Carcassonne Station 31 min walk from hotel
- Ecole Normale 3 min walk from hotel
The hotel is well located near historic landmarks, transport stations, and convenient airport connections.
Policies
Hotel policies
Review important stay details and expectations before arrival to ensure a smooth experience.
Check-in / Check-out
Check-in from 16:00; check-out by 12:00 to accommodate next arrivals.
Cancellation & Prepayment
Please confirm directly with the property regarding cancellation conditions and prepayment policies.
Children & Extra Beds
Kid-friendly hotel; inquire at the property about additional bed options.
Pets
Pet-friendly; pets are warmly welcomed throughout most areas of the hotel.
Internet
Free Wi-Fi available throughout the property for guest convenience.
Smoking
Hotel is smoke-free to provide a clean and comfortable environment.
FAQ
Frequently asked questions
Find quick answers to common questions about the hotel, services, and policies. Send a direct inquiry.
Check-in starts at 16:00 and check-out is required by 12:00.
Yes, pets are welcome and can accompany guests in most areas of the hotel.
Free breakfast is included with the room to start the day conveniently.
Free parking is available for guests staying at the hotel.
A seasonal outdoor pool is available, providing relaxation during warmer months.
An airport shuttle service is available; please confirm booking and schedules with the hotel.
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